Visit our store!
Millennium Clinic
2010 Wilshire Blvd. Los Angeles, CA 90056
Hours
Monday to Friday 9am – 6pm
Return & Exchange Policy
Your complete satisfaction is our ultimate goal. You may return or exchange any item purchased and shipped by kmdherbs.com for a full credit or refund with proof of purchase. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or charge will apply.
If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business and an email conformation will be sent.
* True postage fee. In many cases kmdherbs.com will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.
With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):
“W” – Ordered the wrong item.
“N” – Received an item that was not ordered.
“D” – Item was damaged, defective, or missing parts.
“I” – item did not arrive in time.
“O” Other (please describe).
Original Receipt
The original receipt or packing slip is required for all returns and exchanges.
Return & Exchange Period
Unopened products may be returned within 30 days of purchase with proof of purchase.
Opened products may be returned within 14 days of purchase with proof of purchase and reason for return.
A 20% restocking fee is applicable to all opened returns. This amount will be deducted from the refund amount.
kmdherbs.com reserves the right to deny any return or exchange.
Returns By Mail
You can also return online purchases through the mail. To return your online purchase by mail:
1. Pack your return in the original shipping package, if possible.
2. Include the packing slip and return label, and indicate the reason for the return.
3. Include all original packing materials, manuals and accessories.
4. Send your return to:
KSHAMICA MD
5482 Wilshire Blvd. #1590
Los Angeles, CA 90036
For proof of delivery, we recommend that you return items via UPS or insured USPS.
Unless kmdherbs.com is responsible for a mistake with your order, all shipping fees associated with a return is the liability of the sender.
NOTE: To facilitate refunds, it is best that you call us before sending in item(s) for refund.
Refund Method
For online purchases:
Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card or Pitch In Card will be credited to the gift card or Pitch In Card used.
If kmdherbs.com is experiencing technical difficulty or issues with its merchant account provider, Kshamica MD reserves the right to issue refunds via company check or money order.
Refunds can only be given to the buyer who made the original purchase. No exceptions!
For in-store purchases:
Your refund will generally be in the same form as the original purchase. However, when the item was paid cash or debit in an amount greater than $500 or in a check in an amount greater than $250, the refund will be in the form of a check mailed 10 business days of the return. Any amounts deducted from a gift card or Pitch in card will be credited to the gift card or Pitch In Card used.
Promotional Items
When returning an item with a free gift promotion, you must also return the free gift. If you don’t, the refund amount will be reduced to reflect the value of the free gift.
Exchanges
On-line Purchase Exchanges
You can also exchange online purchases through the mail. To exchange your online purchase by mail:
1. Pack your exchange in the original shipping package, if possible.
2. Include the packing slip and return label, and indicate the reason for the exchange. NOTE: To facilitate exchanges, it is best to call us first before sending in for an exchange.
3. Include all original packing materials, manuals and accessories.
4. Send your item(s) for exchange to:
Kshamica MD
5482 Wilshire Blvd. #1590
Los Angeles CA 90036
For proof of delivery, we recommend that you return items for exchange via UPS or insured USPS.
Unless kmdherbs.com is responsible for an error with your order, all shipping fees associated with an exchange is the liability of the sender.
Contact Customer Service
Email: [email protected]
Phone: 1 (888) 420-5551 , Monday thru Friday, 8:30 a.m. – 4:30 p.m. PST
Rates and policies for Domestic and International Shipping:
Shipping costs are based on the shipping service level you select. Check the table for our domestic shipping rates and international shipping rates.
Shipping Rates
U.S. Orders: Standard shipping cost varies according to weight of order.
International Orders: Standard shipping cost varies according to weight of order.
Rates may change without notice.
Delivery Time
U.S. Orders: 4-7 business days (First Class Mail or Priority or FED-Ex Ground)
Overnight orders (via Fed-Ex or U.S.P.S. Express Mail) placed by 2 p.m. PST ship same day order is placed (except for weekends). If made after 2 p.m. the order will ship the following day. Overnight orders placed on weekends and holidays automatically ship the next business day when carrier service resumes. DHS is closed for business on the following federal holidays: New Years’s Day, Dr. Martin Luther King Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.
International Orders: 7-14 business days*
* Delivery time may take longer due to Customs inspection of your order which is beyond the control of kmdherbs.com. Also, your country may charge a Customs tax (fee) in order for you to receive your order.
Alaska and Hawaii
Shipping to Alaska and Hawaii may require an additional 1-2 days.
U.S. Territories and APO/FPO U.S. Military Addresses
We directly ship to APO/FPO military addresses and U.S. Territories
Order Processing Time
Orders are usually processed within 24-72 hours.
kmdherbs.com offers International shipping worldwide. Please be advised shipping to a destination that requires a Customs declaration will result in your packing slip identifying the package contents to be included on the Customs label.
International Buyers – IMPORTANT Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
kmdherbs.com is not liable for any fees related to your country’s Custom department, as some countries require a Customs fee (charge or tax).
If you have questions regarding an international order you have already placed or if you have specific questions regarding international orders, you may contact us by email at [email protected] or by telephone 888 420-5551 Monday thru Friday, 8:30 a.m. – 4:30 p.m. PST.
Return & Exchange Period
Unopened products may be returned within 30 days of purchase with proof of purchase.
Opened products may be returned within 14 days of purchase with proof of purchase and reason for return.
A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.
kmdherbs.com reserves the right to deny any return or exchange.
Risk of Loss
All items purchased from kmdherbs.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier and kmdherbs.com is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.
http://kmdherbs.com may exercise its discretion to resend or refund a lost or damaged order in the possession and care of the carrier.
Millennium Clinic
2010 Wilshire Blvd. Los Angeles, CA 90056
Hours
Monday to Friday 9am – 6pm
Return & Exchange Policy
Your complete satisfaction is our ultimate goal. You may return or exchange any item purchased and shipped by kmdherbs.com for a full credit or refund with proof of purchase. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or charge will apply.
If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business and an email conformation will be sent.
* True postage fee. In many cases kmdherbs.com will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.
With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):
“W” – Ordered the wrong item.
“N” – Received an item that was not ordered.
“D” – Item was damaged, defective, or missing parts.
“I” – item did not arrive in time.
“O” Other (please describe).
Original Receipt
The original receipt or packing slip is required for all returns and exchanges.
Return & Exchange Period
Unopened products may be returned within 30 days of purchase with proof of purchase.
Opened products may be returned within 14 days of purchase with proof of purchase and reason for return.
A 20% restocking fee is applicable to all opened returns. This amount will be deducted from the refund amount.
kmdherbs.com reserves the right to deny any return or exchange.
Returns By Mail
You can also return online purchases through the mail. To return your online purchase by mail:
1. Pack your return in the original shipping package, if possible.
2. Include the packing slip and return label, and indicate the reason for the return.
3. Include all original packing materials, manuals and accessories.
4. Send your return to:
KSHAMICA MD
5482 Wilshire Blvd. #1590
Los Angeles, CA 90036
For proof of delivery, we recommend that you return items via UPS or insured USPS.
Unless kmdherbs.com is responsible for a mistake with your order, all shipping fees associated with a return is the liability of the sender.
NOTE: To facilitate refunds, it is best that you call us before sending in item(s) for refund.
Refund Method
For online purchases:
Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card or Pitch In Card will be credited to the gift card or Pitch In Card used.
If kmdherbs.com is experiencing technical difficulty or issues with its merchant account provider, Kshamica MD reserves the right to issue refunds via company check or money order.
Refunds can only be given to the buyer who made the original purchase. No exceptions!
For in-store purchases:
Your refund will generally be in the same form as the original purchase. However, when the item was paid cash or debit in an amount greater than $500 or in a check in an amount greater than $250, the refund will be in the form of a check mailed 10 business days of the return. Any amounts deducted from a gift card or Pitch in card will be credited to the gift card or Pitch In Card used.
Promotional Items
When returning an item with a free gift promotion, you must also return the free gift. If you don’t, the refund amount will be reduced to reflect the value of the free gift.
Exchanges
On-line Purchase Exchanges
You can also exchange online purchases through the mail. To exchange your online purchase by mail:
1. Pack your exchange in the original shipping package, if possible.
2. Include the packing slip and return label, and indicate the reason for the exchange. NOTE: To facilitate exchanges, it is best to call us first before sending in for an exchange.
3. Include all original packing materials, manuals and accessories.
4. Send your item(s) for exchange to:
Kshamica MD
5482 Wilshire Blvd. #1590
Los Angeles CA 90036
For proof of delivery, we recommend that you return items for exchange via UPS or insured USPS.
Unless kmdherbs.com is responsible for an error with your order, all shipping fees associated with an exchange is the liability of the sender.
Contact Customer Service
Email: [email protected]
Phone: 1 (888) 420-5551 , Monday thru Friday, 8:30 a.m. – 4:30 p.m. PST
Rates and policies for Domestic and International Shipping:
Shipping costs are based on the shipping service level you select. Check the table for our domestic shipping rates and international shipping rates.
Shipping Rates
U.S. Orders: Standard shipping cost varies according to weight of order.
International Orders: Standard shipping cost varies according to weight of order.
Rates may change without notice.
Delivery Time
U.S. Orders: 4-7 business days (First Class Mail or Priority or FED-Ex Ground)
Overnight orders (via Fed-Ex or U.S.P.S. Express Mail) placed by 2 p.m. PST ship same day order is placed (except for weekends). If made after 2 p.m. the order will ship the following day. Overnight orders placed on weekends and holidays automatically ship the next business day when carrier service resumes. DHS is closed for business on the following federal holidays: New Years’s Day, Dr. Martin Luther King Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.
International Orders: 7-14 business days*
* Delivery time may take longer due to Customs inspection of your order which is beyond the control of kmdherbs.com. Also, your country may charge a Customs tax (fee) in order for you to receive your order.
Alaska and Hawaii
Shipping to Alaska and Hawaii may require an additional 1-2 days.
U.S. Territories and APO/FPO U.S. Military Addresses
We directly ship to APO/FPO military addresses and U.S. Territories
Order Processing Time
Orders are usually processed within 24-72 hours.
kmdherbs.com offers International shipping worldwide. Please be advised shipping to a destination that requires a Customs declaration will result in your packing slip identifying the package contents to be included on the Customs label.
International Buyers – IMPORTANT Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
kmdherbs.com is not liable for any fees related to your country’s Custom department, as some countries require a Customs fee (charge or tax).
If you have questions regarding an international order you have already placed or if you have specific questions regarding international orders, you may contact us by email at [email protected] or by telephone 888 420-5551 Monday thru Friday, 8:30 a.m. – 4:30 p.m. PST.
Return & Exchange Period
Unopened products may be returned within 30 days of purchase with proof of purchase.
Opened products may be returned within 14 days of purchase with proof of purchase and reason for return.
A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.
kmdherbs.com reserves the right to deny any return or exchange.
Risk of Loss
All items purchased from kmdherbs.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier and kmdherbs.com is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.
http://kmdherbs.com may exercise its discretion to resend or refund a lost or damaged order in the possession and care of the carrier.